Unshaky: A software attempt to address the “double key press” issue on Apple’s butterfly keyboard
File this under: software that shouldn’t have to exist but does. It’s helped with my flaky keyboard. Perhaps it will help yours too.
Categories
Tag: macbook
Categories
What Air Means to Apple
An Abridged History of Apple Product Names
When Steve Jobs returned to Apple in the late 90s, he found a product line that was too confusing for most consumers, so he simplified things. At the 1998 MacWorld Expo, he shared a simplified product grid that would serve as the foundation for Apple’s product lineup for several years. It looked something like this:
| Desktop | Portable | |
| Consumer | iMac | iBook |
| Professional | PowerMac | PowerBook |
The intended audiences were clear, and everything from the components to the industrial design reflected this approach. Of course, there were multiple choices in each category, but it was clear to potential customers which machine was for whom.
Over the years, Apple’s customer base has grown considerably, and their business model has evolved. The four-quadrant grid was never going to last forever, especially with the growing prosumer market and Apple choosing to move beyond computers as their primary hardware products. If you were to try to grid out their products in 2004, it might look similar to this:
| Desktop | Portable | Lifestyle | |
| Consumer | eMac | iBook | |
| Prosumer | iMac | PowerBook 12″ | |
| Professional | PowerMac | PowerBook 15″ | |
| Everyone | iPod |
The laptop line was already beginning to grow a little confusing, with the smaller PowerBook targeting a humbler audience than those who would buy the larger models. This approach remained fairly consistent over the next few year and saw Apple through the Intel transition, with the Mac mini replacing the eMac in the consumer category. Then came the MacBook Air.
The MacBook Air and a New Product Category
It was one of the most memorable product reveals in recent history, even compared to the much-anticipated iPhone announcement from the year before. Steve Jobs held up a manilla envelope, the type you might see for old interdepartmental messages, and pulled a computer out of it. No one had seen a computer so thin or light before. It made compromises; it had almost no traditional ports; but it was cool.
Over the years, the MacBook Air had different places in Apple’s product lineup. For a time, it existed in its own category for early adopters. Then, it evolved into a replacement for the white plastic MacBook, serving as the only alternative to the MacBook Pro. Then Apple brought back the MacBook in a thinner, lighter form-factor, and the Air became its heavier, slower budget sibling. Now, the MacBook serves as the thin and light machine with compromises, the Air is the mainstream consumer/prosumer machine, and the MacBook Pro straddles prosumer and professional customers.
The Air and the iPad Lineup
The word Air has had a similar journey in the iPad lineup. The iPad Air came our in November 2013 and completely replaced the iPad line. There was no iPad Pro yet, but there was an iPad mini. The iPad Air was thinner and lighter than previous iPads, and that’s where things maintained for a couple of generations.
In 2016, the iPad Pro came out; the very next year, Apple dropped the Air branding from any iPads, so now their lineup was iPad mini, iPad, and iPad Pro. The updated iPad had some concessions compared to the iPad Air, but it was still a good update and smoothed out a rather odd naming convention.
But now the iPad Air is back, basically reviving the 10.5″ screen of the 2017 iPad Pro, while that line has moved to 11″ and 13″ screens. The no-modifier iPad is still around with its 9″ screen and slower processor, and the iPad mini lives on with the faster iPad Air architecture and a 7″ screen. When Apple announced the new iPad Air and iPad mini, I felt they needlessly complicated the product line, but a pattern may be emerging.
Currently, Apple seems to be filling out a MacBook product line that moves from entry-level to mainstream to premium. Forget any notion of consumer, prosumer, or professional usage and think in terms of desirability instead. Yes, premium machines have better capabilities than the lower tiers, but they also come with desirable features — things like Touch ID and the Touch Bar. The iPad line seems to be taking a similar approach.
| Tablet | Laptop | Desktop | |
| Entry | iPad | MacBook | Mac mini |
| Mainstream | iPad Air iPad mini | MacBook Air | iMac |
| Premium | iPad Pro | MacBook Pro | iMac Pro Future Mac Pro |
And now things start to make sense*. All of the entry level machines are for consumers who may not know what they want and will gravitate toward the most affordable option. (I expect the MacBook to see a price reduction in the near future to clarify its place in the lineup.) The mainstream machines are for most of us. They are good enough for most needs and don’t carry the sticker shock of the premium models, and those premium models are for those of us who want the latest and greatest innovations Apple provides.
When I started writing this piece, I began writing about an Apple that had lost its product strategy; now I see an Apple that may actually be in the final stages of solidifying of a new strategy, and I don’t dare guess what the last pieces of that puzzle will be. Whatever it is, Apple is always evolving, and they’re always thinking several steps ahead.
*The exception to things making sense, of course, is the Apple Pencil. That Apple sells two different devices with the same name that have different capabilities and compatibility is confounding.
Categories
MacBook Keyboard Failure Rates
AppleInsider: 2016 MacBook Pro Butterfly Keyboards Failing Twice as Frequently as Older Models
All data has been collected from assorted Apple Genius Bars in the U.S. that we have been working with for several years, as well as Apple-authorized third-party repair shops.
The 2014 MacBook Pro model year saw 2120 service events in the first year, with 118 related to keyboard issues necessitating an upper case replacement —5.6 percent of all MacBook Pros serviced in the first year. The 2015 has 1904 service tickets, with 114 relating to the keyboard, making 6.0 percent.
The two numbers are very similar, which is to be expected. The keyboards were essentially unchanged since the 2012 Retina MacBook Pro, and should have failure rates similar to each other.
Apple released the new keyboard with the MacBook, and moved the design to the 2016 MacBook Pro. In the first year of the 2016 MacBook Pro, our data gathered 1402 warranty events, with 165 related to only the keyboard and not including the Touch Bar —11.8 percent.
We don’t have a full year of data for the 2017 MacBook Pro yet. But, since release in June 2017, our data set has 1161 captured service events with 94 related to keyboard issues also not including any Touch Bar issues —8.1 percent.
Failure rates across all four models are relatively static, with no appreciable increase or decrease in events reported at any time after release. Percentages of failures were comparable between the third-party authorized shops, and the Genius Bar data.
The title is a little misleading, but that data is still troubling. To add to the frustrations of this issue, repairing a MacBook Pro keyboard will set you back around $700. When you pay north of $1,000 for a computer, it should be reliable. Apple should be doing better than this.
Categories
10 Years of the MacBook Air
The Verge: Steve Jobs Changed the Future of Laptops 10 Years Ago Today
“It’s the world’s thinnest notebook,” said Steve Jobs as he introduced the MacBook Air 10 years ago today. Apple’s Macworld 2008 was a special one, taking place just days after the annual Consumer Electronics Show had ended and Bill Gates bid farewell to Microsoft. Jobs introduced the MacBook Air by removing it from a tiny paper office envelope, and the crowd was audibly shocked at just how small and thin it was. We’d never seen a laptop quite like it, and it immediately changed the future of laptops.
At the time, rivals had thin and light laptops on the market, but they were all around an inch thick, weighed 3 pounds, and had 8- or 11-inch displays. Most didn’t even have full-size keyboards, but Apple managed to create a MacBook Air with a wedge shape so that the thickest part was still thinner than the thinnest part of the Sony TZ Series — one of the thinnest laptops back in 2008. It was a remarkable feat of engineering, and it signaled a new era for laptops.
Our MacBook Air is easily the best computer we’ve owned. We picked it up in 2011 as an emergency replacement, and it’s still going strong.
Simply Robert 